Effective Date: 9 October 2026
At Banihari.shop, customer satisfaction is important to us. This policy explains the conditions and procedures for requesting a return, exchange, or refund for products purchased through our website.
1. Return Request Period
Customers may request a return or exchange within 14 calendar days of receiving their order.
Customers should contact us within this period and provide their order number and reason for the request. Exceptions may apply where required by law or approved by Banihari.shop.
2. Return Eligibility
Products should generally meet the following conditions for a standard return:
- The item is unused, unworn, and unwashed.
- Original tags, labels, and packaging are retained where applicable.
- The product is in its original condition and has not been damaged through customer misuse.
- Proof of purchase or a valid order number is available.
Defective, damaged, incorrect, or materially misrepresented products will be assessed fairly under applicable consumer protection requirements.
3. Products That Cannot Normally Be Returned
Certain products may be excluded from standard change-of-mind returns for legitimate hygiene, safety, or other disclosed reasons, where permitted by law.
Any exclusions must be clearly communicated before purchase. These exclusions do not remove statutory rights concerning defective, damaged, incorrect, or misrepresented goods.
4. How to Request a Return
To request a return or exchange:
- Contact Banihari.shop through the official support details published on our website.
- Provide your order number, the reason for the return, and relevant photographs or videos if necessary.
- Wait for confirmation and return instructions.
- Package the product securely and send it using the agreed return method.
Please do not send a product to an unverified address. Our support team will provide the appropriate return instructions.
5. Inspection and Investigation
Returned products and refund claims may be inspected to verify the condition of the item and the circumstances of the request.
We aim to complete routine reviews within 14 calendar days after receiving the returned product or the required information, as applicable.
If a case requires additional investigation, such as a courier inquiry or verification of a damaged or incorrect product, additional time may be necessary. We will make reasonable efforts to inform the customer of the progress.
This review period does not extend any shorter deadline imposed by applicable law.
6. Refund Processing
Once a refund is approved, we will initiate the eligible refund as promptly as reasonably possible.
- Prepaid orders: Refunds will generally be made to the original payment method.
- Cash on Delivery orders: Verified bank account details or another lawful refund method may be required.
- Payment-provider timelines: The time taken for the amount to appear in your account may depend on your bank or payment provider.
- Partial refunds: Where only part of an order qualifies for a refund, the eligible amount will be communicated to the customer.
Refunds, including any applicable shipping charges, will be determined according to the circumstances and applicable law.
7. Return Shipping Charges
Where a return is due to a defective, damaged, incorrect, or materially misrepresented product, Banihari.shop will arrange or bear reasonable return costs as required by applicable law.
For other voluntary returns, responsibility for return shipping costs will be disclosed to the customer before the return is completed.
8. Exchanges
Exchanges are subject to availability of the requested size, colour, or replacement product.
If an exchange is unavailable, we will communicate the available alternatives and provide an appropriate remedy where required by law.
9. Refunds for Cancelled Orders
If a prepaid order is successfully cancelled before dispatch, the eligible refund will generally be initiated to the original payment method.
If the order has already been dispatched, the customer may need to follow the applicable return procedure, subject to statutory rights.
10. Contact Us
For return, exchange, or refund requests, contact Banihari.shop using the official contact details published on our website.
Banihari.shop may investigate claims to prevent misuse of the return process while ensuring customers receive all remedies to which they are legally entitled.